Policies

The policies listed below are standard for our industry

Since floor covering and installation services is a major purchase, we want to avoid any misunderstandings about what to expect.

1. Seams - Our professional installers use the best equipment and methods to seam your floors. However, carpet seams are often not totally invisible, especially if they are in low cut pile or berber loop carpets. Vinyl seams may be visible due to seam sealers and will be more noticeable if the vinyl pattern has no continuous grout lines.

2. Staining - Many of the carpets sold today are warranted against staining. These warranties carry certain exclusions and are not warranted by Flooring Masters, LLC., We will be happy to furnish you with the complete manufacturer's warranties for any materials purchased through us.

3. Matting & Crushing - Matting and crushing are not considered to be manufacturing defects. Your sales rep will happy to recommend the product that will best fit your needs, however, performance and appearance retention are dependent on the care and maintenance by the consumer.

4. Footprints & Shading - All carpets show shading and footprints. Some constructions show color highlights more than others. Your sales rep can show you the latest in styling to fit your needs.

5. Shedding - Your new carpet may shed and fuzz the first several months. The use of a good upright vacuum cleaner will eventually remove most of the excess fibers. Even the most expensive carpets will continue to shed to some degree.

6. Care & Maintenance - Carpet is a great investment in your home and like most investments, it needs your attention. Heavy traffic areas should be vacuumed with an upright vacuum cleaner at least twice a week and all spills should be removed immediately.

7. Color Variance - It is a fact of life in the flooring business that products may vary in color from the samples. Typically manufacturers adhere to strict guidelines, however, there can be some variance in color and Flooring Masters will not assume responsibility if this occurs.

8. Chemicals - Chemicals can damage your flooring. Pesticides, acne medication, plant foods and certain household products such as bleach, shoe polish, etc., contain substances that can permanently damage your flooring. Please be extra careful when using these products.

9. Paint - The nature of carpet installation will require touch up of painted surfaces expecially dark colors. You should plan on touch up painting or applying another coat of paint after the installation. Caulking (of any kind) and painting is the consumers responsibility.

10. Quarter Round - (aka: Shoe Moulding) We are not responsible for breakage of existing Quarter Round. There is a charge to remove and replace existing Quarter Round which does not include caulking or painting. With the exception of carpet, most floor coverings require Quarter Round.

11. Temperature - Your house must be heated to 70 degrees, 48 hours before, during and 48 hours after installation. Temp. should never go below 55 degrees.

12. Sub Flooring - We do not guarantee the sub-floor of any kind unless we installed said sub-floor.

13. Doors - If you opt to have us do it, there is an additional charge for every door we cut to clear newly installed floor coverings.

14. Cove Base - Cove base must be replaced with new or we are not responsible.

15. Asbestos - We do not take up vinyl or tile floors due to asbestos concerns, unless said vinyl or tile has been tested.

16. Wiring - We cannot be responsible for phone or security system wiring, etc., unless we have been informed of the locations in advance in writing.

17. Incidental Charges - Floor covering is a construction type business, we cannot guarantee the amount of time any job may take. We will attempt to start and finish on time but cannot be responsible for your incidental charges such as lost wages or inconvenience.

18. Domolition - In preparing the area(s) for installation it can be common to find "unforseen" problems. ie: it is discovered that the floor joist are rotting when a sub-floor is being prepaired for installation. In which case additional charges will inccur.

19. Plumbing - we are not responsible for plumbing leaks or failures. Reinstalling of ice maker water lines or toilets may require a plumber, if fittings or seals will not properly reseat after installation. We will not be responsible for any charges incurred for plumbing repair.

20. Tile Clean Up - Tile hazes over after being grouted. The day after grouting, it is the consumers responsibility to buff tile with a dry towel. Doing so will bring out the lusture of the tile.

21. Grout Sealing - After allowing grout to cure for 7 to 10 days, it is advised that the consumer seal the grout. This is a simple process. We leave a complimentary can of spray sealer with instructions for use.

22. Vapor Barriors - We require vapor barriers when installing laminates. We also install vapor barriors in areas where water flows freely, ie: tub, shower and sauna areas, prior to installing tile.

23. Availability - Subject to product availability, seller may cancel if costs increase, product not available or balance not paid on demand.

24. Warranty - All materials are guaranteed by the manufacturer as they do vary, please consult your sales representative for specific warranty information.